Shipping and Delivery Policy (Local)

Shipping Scope

Local Shipping: We provide shipping services to all governorates within Egypt.

Order Processing and Shipping Time

Order Processing: Processing and preparing orders for shipment typically takes between 1 to 3 business days from the order confirmation date.=

Local Delivery Time

Major Areas: Delivery takes 3 to 5 business days after shipment.
Remote Areas: Delivery may take 5 to 7 business days after shipment.

Return Policy

Timeframe: You may return your purchase within 30 days of the original purchase date, in accordance with the Consumer Protection Foundation’s guidelines. which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at info@luzleathers.com

Refund Policy

Refunds are processed using the same payment method used when placing the order. Once the refund is approved, the amount will be returned to the original payment source according to the payment provider’s processing time.

Warranty

To ensure an optimal user experience, we offer you a full one-year warranty on this bag, covering manufacturing defects only and excluding misuse.